Grievance Redressal Mechanism
A transparent, tiered grievance resolution framework ensuring prompt review of client issues.
Grievance Escalation Hierarchy
Level 1: Client Support Desk
Initial Support Request
Clients should first raise a complaint ticket through the Client Portal or email contact@apex.in. Expected resolution window: 2 to 3 business days.
Level 2: Compliance Officer
Compliance Escalation Desk
If the issue remains unresolved after 3 business days, clients may escalate to the designated Compliance Officer at compliance@apex.in.
Level 3: Principal Officer / Management
Grievance Redressal Officer
For unaddressed or complex compliance grievances, write directly to grievance@apex.in.